WestSide Tire & Automotive

I had a flat tire on my new Mercedes AMG GLB 35 this past Saturday and initially took it to Pep Boys and Mavis Tire Discount Store. Both places said they couldn’t repair the tire and insisted on replacing it with a new one, which felt unnecessary because tire is in great condition. Then I called West Side Tire & Automotive, and although they were about to close, they agreed to inspect my tire. I stopped by, and within 20 minutes, they had it repaired perfectly. Unfortunately, the Mercedes hub cap fell off and got scratched after the repair. We are all human and accidental damage can happen, but I’m truly impressed that the West Side Tire & Automotive team took full responsibility a…

The true wheel bosses of NJ - from ever pleasant Jo at the door, to the skill technicians on the garage floor, Gino & Junior offer the best service my 500 has ever had & keep her purring. Thank you all for keeping FiFi purring

I’ve visited this shop twice for tire-related issues. On both occasions, the woman at the front desk was friendly and professional, which I appreciated. Unfortunately, my experience with Gino Jr. was quite the opposite. He was dismissive, avoided eye contact, and came across with a noticeably poor attitude that made the interactions uncomfortable. Even the front desk associate felt the need to apologize for his behavior, saying, “He’s going to give me gray hairs—I’m sorry for him, he’s not exactly a people person.” While I understand that not everyone is naturally inclined toward customer service, it’s disappointing when someone in a customer-facing role makes you feel unwelcome. Ultimately…

Went here for road force balance on friday. Im hearing the other guy that the roadforce machine was broken. Im not sure if they really balance my wheels, after the service they stated that my rotors are warped, that’s fine. On my way home no difference on vibrations. I haven’t got a chance to check the wheel because it’s so windy and cold outside that day. The next day (saturday) I checked the wheels, the weights is still the same weights I have and the worst thing checked my lug nuts and saw my stud was broken, it is over torqued, whoever torqued my wheels is unknowledgable, uneducated, brainless. On the invoice stated that “torqued on manufacturers recommendation” hell no.They didn’t even …

Five star experience! They were able to work on my car right away and replace the tires without any wait. I checked the reviews first and saw all the 1 star reviews at Costco and the horror stories of waiting 3 hours. So I came here instead and not only did they have me in and out in an hour and a half, they also charged about $50 less per tire than the original quote. Highly recommended!